Hotel Reception

Code	5783
Diploma	DVS
Sector	Food Services and Tourism
Length of training	735 hours
Approximate duration in months	6 months
Number of credits	49
Status	Program approved in 2003.

This program is offered in French:
5283 - Réception en hôtellerie

Training

Admission conditions and prerequisites

Organizations
offering
the program

At a glance

Useful links
and videos

Program Objectives

To practise this occupation, students will have to acquire the knowledge, skills, attitudes and perceptions needed to establish professional relationships with clients on the telephone and in person, sell hotel products and services, take reservations, perform accounting and night-audit tasks, intervene in safety and security matters, communicate in the second language, use specialized hotel-management software, perform reception-related operations in both a non-computerized and a computerized hotel environment and enter the workforce quickly.

Program Content

Code	Statement of Competency	Hours	Credits
901-622	Determine their suitability for the trade and the training process	30	2
901-634	Establish professional relationships	60	4
901-642	Sell products and services	30	2
901-652	Take reservations	30	2
901-663	Perform accounting tasks	45	3
901-672	Intervene in safety and security matters	30	2
901-688	Perform reception-related tasks in a non-computerized environment	120	8
901-698	Communicate in the second language	120	8
901-706	Operate a hotel computer system	90	6
901-715	Perform reception-related tasks in a computerized hotel environment	75	5
901-727	Enter the work force	105	7
		735	49

Admission Conditions and Prerequisites

To be eligible for admission to this program, candidates must meet one of the following requirements:

Persons holding a Secondary School Diploma or its recognized equivalent, for example, an Attestation of Equivalence of Secondary V studies, or a postsecondary diploma such as the Diploma of College Studies or a Bachelor's degree
OR
Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition for equivalent learning
OR
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the following table), or recognition of equivalent learning
OR
Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in order to obtain the Secondary IV credits they lack in language of instruction, second language and mathematics in programs established by the Minister.

Functional Prerequisites

A person who has reached the age of 18 can be admitted to a program of study leading to a Diploma of vocational studies (DVS) based on functional prerequisites. These prerequisites, in place for those aged at least 18 years at the start date declared for the vocational training program, are: successful completion of the general development test (GDT) and obtaining and passing the tests relative to the specific prerequisites in the language of instruction and mathematics, if applicable.

This table indicates the new course codes for common core basic education (CCBE) and diversified basic education (DBE) required for the specific prerequisites in language of instruction and mathematics for the targeted program of study. In the cases where the new course codes for the CCBE and the DBE are in progressive implementation, the old codes are indicated in parenthesis and are still valid. The equivalent course codes in basic education in the youth sector are also indicated in the table. When a DVS does not require any specific prerequisites in language of instruction or in mathematics, a (-) will be displayed in the appropriate field. Please note that the functional prerequisites do not apply to attestation of vocational specialty (AVS) programs.

Specific Prerequisites

Language of instruction		Second language		Mathematics
Adults	Youth	Adults	Youth	Adults	Youth
-	-	-	-	-	-

Educational Organizations Offering the Program

Region

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Places available
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Course full

CS Sir-Wilfrid-Laurier (Laval)

Vocational Training Centre	Group	Status	D/E	Start Date
C.D.C. Laurier Pont-Viau	HR - RAC		D	Continuous entry

Hotel Receptionist

Hotel receptionists book reservations and welcome guests. They promote hotel services, provide guests with information on tourist attractions and perform various follow-ups (security, luggage transfers, document filing, etc.). They also handle payments and provide after-sales service. This is a stimulating job for individuals who are organized and diplomatic. This job requires the ability to learn foreign languages and a responsible and friendly personality.