Administrative Support in Clinical Settings

Code	4760
Diploma	STC
Sector	Administration, Commerce and Computer Technology
Length of training	240 hours
Approximate duration in months	1 months
Number of credits	16

This program is offered in French:
4260 - Soutien administratif aux secteurs cliniques

Training

Admission conditions and prerequisites

Organizations
offering
the program

At a glance

Useful links
and videos

Program Objectives

The Administrative Support in Clinical Settings program of study prepares students for the duties of administrative support clerk in clinical settings. Administrative support clerks in clinical settings must perform a variety of administrative tasks, such as: welcoming users, providing and checking information, responding to information requests, managing files and user records, and placing orders and service requests. To carry out their tasks, administrative support clerks in clinical settings must communicate using medical terminology and make use of information technologies.

Administrative support clerks in clinical settings work in hospital centres (CH), residential and long-term care centres (CHSLD), local community service centres (CLSC), child and youth protection centres (CPEJ), clinics, and any other public or private health and social services institutions in the following sectors: youth, mental health and addiction, care and support for seniors, and the hospital system. Administrative support clerks act as conduits of information and, as such, assume a significant part of the administrative tasks inherent to the clinical interventions that health and social services professionals must perform.

Occupation

Administrative Support Clerk in Clinical Settings

Program Content

Code	Statement of Competency	Hours	Credits
AEP 760-011	Determine their suitability for the occupation and the training process	15	1
AEP 760-023	Communicate using medical terminology	45	3
AEP 760-033	Handle correspondence	45	3
AEP 760-043	Manage files	45	3
AEP 760-053	Interact in a clinical setting	45	3
AEP 760-063	Enter the workforce	45	3
		240	16

Admission Conditions and Prerequisites

A person who meets the following conditions is eligible for admission to a program of study leading to an STC:
1. Has obtained at least Secondary III credits or the equivalent in the language of instruction, second language and mathematics;
or Has obtained an Attestation of Equivalence of Secondary Studies (AESS);
or Has successfully completed the General Development Test (GDT) with or without specific prerequisites.
2. Has interrupted their full-time studies for at least 12 months;
or Is 18 years old when entering training;
or Has obtained a Secondary School Diploma (SSD) or a Diploma of Vocational Studies (DVS) or their equivalent;
or Meets the eligibility conditions of Emploi-Québec’s workforce training measure.
(This STC is eligible for the TCST-STC bridge)

Admission requirements for the TCST-STC bridge

The admission requirements for the TCST-STC bridge are identical to those that apply to the TCST-DVS bridge:
- Hold a TCST;
AND - Be at least 16 years old on September 30 of the school year in which you start vocational training;
AND - Have earned the required credits in language of instruction, second language and mathematics in Secondary Cycle 1 in general education in the youth sector or in Secondary II in adult general education.

Educational Organizations Offering the Program

Region

Region:

Schedule:

All

Day

Evening

Specifics:

Estrie

Legend

Places available
Admission by waiting list
Course full

Eastern Townships SB (Estrie)

Vocational Training Centre	Group	Status	D/E	Start Date
SAE Estrie - Sector Lennoxville	GR 28 mars		D	Mar. 28th, 2022

Laval

Legend

Places available
Admission by waiting list
Course full

CS Sir-Wilfrid-Laurier (Laval)

Vocational Training Centre	Group	Status	D/E	Start Date
CDC Laurier Pont-Viau	4760	-	D	To be determined

Outaouais

Legend

Places available
Admission by waiting list
Course full

Western Québec SB

Vocational Training Centre	Group	Status	D/E	Start Date
Western Québec Career Centre	1		D	To be determined

Administrative Support in Clinical Settings

Administrative support clerks answer calls, process mail, and manage user files. They provide information to the clientele, handle complaints, and write texts using medical terminology according to established guidelines and procedures. It is a routine but rewarding job that requires honesty, discretion, and methodology. It is suited to people who are good at communicating with the public and who enjoy the healthcare sector.

Want to suggest a training? Write to us at [email protected].