Office automation technicians, often referred to as administrative assistants, plan and ensure coordination within an office. They answer incoming calls and provide customer service. They book and confirm meetings and appointments for managers. With a computer, they prepare letters, publications, summaries and invoices. They conduct administrative research and develop filing methods for management systems and work procedures as part of their duties. They may be required to coordinate tasks of the office personnel and design and produce advertising and multimedia presentations. A job as an office automation technician requires honesty, discretion and method. It is a job that suits people who have good concentration skills and an interest in complex tasks and customer service.