Administrative Support in the Health and Social Services Sector

Code	4734
Diploma	STC
Sector	Administration, Commerce and Computer Technology
Length of training	465 hours
Number of credits	31

Program Objectives

Train students to acquire the knowledge, skills and attitudes required to perform, under supervision, a variety of administrative tasks of moderate complexity, following clear instructions and established methods and procedures, such as: using the correct phone protocol, managing patient records, managing medical supplies, providing clients with information, handling complaints and following up, writing texts using adequate medical terminology, and taking action in an emergency situation. Administrative support clerks in the health and social services sector work mainly in general and specialized care hospitals, in residential and long-term care centres, and in rehabilitation centres. They may also be employed by privated agencies.

Occupation

Administrative Support Clerk or Administrative Officer, Class 3

Program Content

Code	Statement of Competency	Hours	Credits
AEP 254-561	Take steps to develop their career	15	1
AEP 460-162	Manage their time	30	2
STC 734-012	Determine their suitability for the occupation in the health and social services sector	30	2
STC 734-023	Establish professional relationships	45	3
STC 734-033	Use a computer in the workplace	45	3
STC 734-042	Communicate in English	30	2
STC 734-052	Act safely in the workplace	30	2
STC 734-065	Use medical terminology	75	5
STC 734-084	Manage patient records in a facility in the health and social services sector	60	4
STC 734-091	Carry out activities related to the management of medical supplies	15	1
STC 734-101	Use a health sector database	15	1
STC 734-125	Enter the workforce	75	5
		465	31

Admission Conditions and Prerequisites

A person who meets the following conditions is eligible for admission to a program of study leading to an STC:
1. Has obtained at least Secondary III credits or the equivalent in the language of instruction, second language and mathematics;
or Has obtained an Attestation of Equivalence of Secondary Studies (AESS);
or Has successfully completed the General Development Test (GDT) with or without specific prerequisites.
2. Has interrupted their full-time studies for at least 12 months;
or Is 18 years old when entering training;
or Has obtained a Secondary School Diploma (SSD) or a Diploma of Vocational Studies (DVS) or their equivalent;
or Meets the eligibility conditions of Emploi-Québec’s workforce training measure.
(This STC is eligible for the TCST-STC bridge)

Admission requirements for the TCST-STC bridge

The admission requirements for the TCST-STC bridge are identical to those that apply to the TCST-DVS bridge:
- Hold a TCST;
AND - Be at least 16 years old on September 30 of the school year in which you start vocational training;
AND - Have earned the required credits in language of instruction, second language and mathematics in Secondary Cycle 1 in general education in the youth sector or in Secondary II in adult general education.

Educational Organizations Offering the Program

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