Hotel Reception

Code	5783
Sanction	DEP
Secteur	Alimentation et tourisme
Durée totale	735 heures
Durée approximative en mois	6 mois
Nombre d'unités	49
Statut	Program approved in 2003.

Ce programme est offert en langue française :
5283 - Réception en hôtellerie

Formation

Conditions d'admission
et préalables

Organismes
offrant le
programme

Métier(s)
en bref

Liens utiles
et vidéos

Objectifs du programme

To practise this occupation, students will have to acquire the knowledge, skills, attitudes and perceptions needed to establish professional relationships with clients on the telephone and in person, sell hotel products and services, take reservations, perform accounting and night-audit tasks, intervene in safety and security matters, communicate in the second language, use specialized hotel-management software, perform reception-related operations in both a non-computerized and a computerized hotel environment and enter the workforce quickly.

Contenu du programme

Code	Énoncé de la compétence	Heures	Unités
901-622	Determine their suitability for the trade and the training process	30	2
901-634	Establish professional relationships	60	4
901-642	Sell products and services	30	2
901-652	Take reservations	30	2
901-663	Perform accounting tasks	45	3
901-672	Intervene in safety and security matters	30	2
901-688	Perform reception-related tasks in a non-computerized environment	120	8
901-698	Communicate in the second language	120	8
901-706	Operate a hotel computer system	90	6
901-715	Perform reception-related tasks in a computerized hotel environment	75	5
901-727	Enter the work force	105	7
		735	49

Conditions d'admission et préalables

To be eligible for admission to this program, candidates must meet one of the following requirements:

Persons holding a Secondary School Diploma or its recognized equivalent, for example, an Attestation of Equivalence of Secondary V studies, or a postsecondary diploma such as the Diploma of College Studies or a Bachelor's degree
OR
Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition for equivalent learning
OR
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the following table), or recognition of equivalent learning
OR
Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in order to obtain the Secondary IV credits they lack in language of instruction, second language and mathematics in programs established by the Minister.

Préalables fonctionnels

A person who has reached the age of 18 can be admitted to a program of study leading to a Diploma of vocational studies (DVS) based on functional prerequisites. These prerequisites, in place for those aged at least 18 years at the start date declared for the vocational training program, are: successful completion of the general development test (GDT) and obtaining and passing the tests relative to the specific prerequisites in the language of instruction and mathematics, if applicable.

This table indicates the new course codes for common core basic education (CCBE) and diversified basic education (DBE) required for the specific prerequisites in language of instruction and mathematics for the targeted program of study. In the cases where the new course codes for the CCBE and the DBE are in progressive implementation, the old codes are indicated in parenthesis and are still valid. The equivalent course codes in basic education in the youth sector are also indicated in the table. When a DVS does not require any specific prerequisites in language of instruction or in mathematics, a (-) will be displayed in the appropriate field. Please note that the functional prerequisites do not apply to attestation of vocational specialty (AVS) programs.

Préalables spécifiques

Langue d'enseignement		Langue seconde		Mathématique
Adultes	Jeunes	Adultes	Jeunes	Adultes	Jeunes
-	-	-	-	-	-

Organismes scolaires offrant le programme

Région

Région :

Horaire :

Tous

Jour

Soir

Particularité :

Légende

Places disponibles
Admission sur liste d'attente
Cours complet

CS Sir-Wilfrid-Laurier (Laval)

Centre de formation professionnelle	Groupe	État	J/S	Date de début
C.D.C. Laurier Pont-Viau	HR - RAC		J	Entrée continue

Réceptionniste d'hôtel

Les réceptionnistes d’hôtel consignent les réservations et accueillent la clientèle. Ils vendent des services hôteliers, orientent la clientèle vers les points d’intérêts touristiques et effectuent des suivis de tout genre (sécurité des personnes, transfert des bagages, classement des documents, etc.). Ils ont aussi pour tâche de percevoir les paiements et d’assurer le service après-vente. C’est un emploi stimulant pour qui a le sens de l’organisation et de la diplomatie. Le métier de réceptionniste d’hôtel exige des aptitudes pour l’apprentissage des langues étrangères et une personnalité responsable et sociable.